Returns and Warranties
If the Customer is a private consumer domiciled in a member european state, They have the right to cancel the Order without giving a reason within 3 working days of receiving the relevant Goods. In that instance, the Customer may be entitled to a full refund. In order to exercise this right, the Customer should contact CATEX at 059 6482494 for details on how to return the Goods. The Customer WILL be responsible for the cost of returning all other Goods to CATEX.
Subject to the conditions in this Clause, Goods may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Certain large or bulky items and all Machinery Will be subject to a restocking fee of 15%. Certain Goods cannot be returned for hygiene purposes. Certain last-in-line or special-to-order Goods may also be non-returnable and will be flagged accordingly on the CATEX Website or catalogue. The cost of returns may be refunded in whole or in part to the Customer at CATEX’s discretion.
Goods are guaranteed in accordance with the terms of the manufacturer’s warranty or for 1 year from delivery unless otherwise stated. Certain manufacturers do not offer full parts and labour warranties in the Republic of Ireland. Goods reported faulty within the specified warranty period may be repaired, replaced or exchanged at CATEX’s discretion. This warranty applies to Customers based in the Republic of Ireland only.
Goods that are damaged due to delivery must be reported to CATEX within 24 hours. Goods that are missing from delivery must be reported to CATEX in writing within 3 days from delivery.
The warranties in this Clause 5 do not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to use the goods for their normal intended purposes or failure to adhere to manufacturer instructions (including storage, use in incorrect environment, maintenance, de-scaling and cleaning). Gaskets, refrigerants, filter driers, shelves, tray slides, castors and legs, electric lamps, fuses, keys, locks, glass, filters, mains plugs and leads, hose connections and consumables are warranted to be free from defect on delivery only and any damage caused due to delivery must be reported to CATEX within 24 hours to qualify for replacement, repair or refund at CATEX’s discretion. Goods marked ‘semi-commercial’, ‘light-duty use only’ or similar must not be used as substitutes or replacements for heavy-duty or commercial-grade equipment. Goods marked ‘no commercial warranty’ are sold without any warranties unless otherwise stated. Certain Goods may be disposed of in accordance with CATEX’s safety instructions for replacement, exchange or refund with CATEX’s prior approval. Engineer call-outs and repairs carried out on non-warranty faults or defects may be subject to further charges including where the Customer has missed or is unduly late for an arranged call-out. No Goods will be sold on a ‘sale or return’ basis without prior written approval by CATEX. CATEX may in its reasonable discretion invalidate warranties for any Goods that have been or are suspected to have been altered, tampered with, serviced, repaired or attended to without CATEX’s prior approval.
Old electrical & electronic equipment may be disposed of by prior arrangement in compliance with WEEE regulations.
Statutory rights for Customers placing Orders and returning Goods as private consumers (as defined by law) are not affected by the terms of this Agreement.